The nearly complete social of ME
June 4 2013
"For every customer complaint there are 26 other unhappy customers who have remained silent – Lee Resource."
And considering how much complaining we see online, that number is SCARY! The rest of the statistics in this +LinkedIn article written by +Colin Shaw should be a big bucket of cold water... but aren't!!
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15 Statistics That Should Change The Business World – But Haven't | LinkedIn
It still surprises me, even in this day and age, how many people still need convincing that improving the Customer Experience will generate revenue and save costs. As I read this great blog the other day, which highlights many stats from reputable sources clearly showing that improving your Customer Experience drives revenues and save costs, it made me wonder why people still question this.
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